Our commitment is to deliver a comprehensive cleaning experience that revitalizes your entire living space. Throughout our years of service, we have consistently heard from our clients that a full-home cleaning approach best meets their needs. This method ensures a thorough and satisfying result, allowing every room to be brought up to speed and reset simultaneously. Our clients greatly appreciate the holistic nature of our service, and feedback gathered over the years has shown that the majority find the full-home cleaning experience most beneficial. Here’s why:

• Consistency: We clean every part of your home to the same high standards, ensuring uniform cleanliness and harmony throughout.

• Efficiency: Our team operates more efficiently when cleaning an entire home, which aids in scheduling and reduces the likelihood of unexpected delays.

• Enhanced Satisfaction: Knowing that every corner of your home has been professionally cleaned and refreshed significantly improves the comfort and ambiance of your living space, providing peace of mind.

We aim to align our services with what works best for the majority of our clients. The overwhelming preference for full-home cleanings guides our business model. We encourage you to review the details of our full-home cleaning packages on our website to see how they can meet your specific needs. Our policy ensures that all expectations are clear from the start, allowing our cleaners to work efficiently and without delays.

While we do not provide cleaning services for outdoor areas of houses, we specialize in balcony and terrace cleaning for private condo units. This service is available from April through October.

For furnished homes requiring a turnover cleaning service, you should book our Moving clean and add on “Additional Cleaning Time (1 hour)” for wiping down furniture and decor. This option is preferable over booking a Deep clean because it includes thorough tasks like cleaning all appliance interiors(including laundry appliances, freezer, oven drawer), closets, and interior bathroom cupboards, which are not part of our Deep clean. With the extra hour, we take care of cleaning any rugs, decor, and account for cleaning kitchen cupboards/drawers with dishes/cutlery placed inside.

There are occasions when a unit may present unique challenges that require special attention (ex. excessive residue on surfaces, behind appliances, or other unusual situations). If your unit has been subjected to unusual circumstances (like infestations leading to fumigation residue, unusual substances coating surfaces, bio-hazardous waste, hoarding, etc.), please reach out to us before booking your cleaning appointment. We'll discuss the specific condition of your unit to assess whether our services are suitable and what special preparations might be necessary. It’s safest not to assume that our cleaning services will cover these unique situations. By contacting us in advance, we can save you potential headaches and ensure that we are fully prepared to handle your specific needs.

Dish Handling: We do not put away dishes to avoid breakage and misplacement.

Pest-Related Cleaning: No cleaning in spaces with active or treated infestations (e.g., bed bugs, cockroaches) or pest droppings.

Health Hazards: We avoid homes with contagious illnesses, excessive bodily fluids, severe mold/mildew, or excessive clutter posing a danger to staff.

Appliance Movement: We do not move large home appliances. If you need cleaning around or behind these items, please move them before our cleaning session.

Hood Fan Filter Cleaning: We clean structurally stable hood fan filters only. Due to their susceptibility to breakage, thin wired are recommended to be replaced for health and safety reasons.

Chemical Use: No use of harsh chemicals like bleach or ammonia.

Physical Limitations:

• Ladder use is restricted to 3’ high (3-step ladders only).

• We do not lift/move items over 100 lbs or move large home appliances.

Deep Clean Exclusions:

• Interior freezer and oven drawer cleaning.

• No fireplace cleaning, laundry services, or cleaning in areas under major construction.

• We do not clean cars, garages, or do outdoor work (including lawn care, gardening, barbecue cleaning, snow removal).

• Ceiling cleaning is limited to dusting corners and moldings only.

• No refinishing of hardwood or grout, or floor stripping, waxing, or buffing.

Hausly specializes in heavy-duty cleaning and primarily uses chemical-based products. As an alternative we proudly offer Organic Cleaning as an Add-On for those who prefer natural cleaning solutions. This add-on features organic, clean, and scent-free products, ideal for individuals with sensitivities to chemicals or scents, or health conditions like respiratory issues or skin sensitivities. Due to the nature of these organic products, they may not act as quickly as their chemical-based counterparts and thus, the cleaning time might be slightly longer.

Yes. All liquids, tools and fresh cleaning cloths, specialty tools and equipment are included with every cleaning.

When performing Deep cleaning services in lived-in homes, we may take close-up photos. These are limited in scope to protect your privacy. Wide-scale photos of your living space are avoided. We firmly believe in and adhere to the principle of consent and want you to feel secure knowing that your privacy is respected at all times. Our team is trained to handle such situations with utmost discretion and professionalism. Unless explicit consent is granted, our team refrains from recording or photographing your private space. In instances where our cleaners encounter an item, fixture, or appliance with pre-existing damage, we may document this before proceeding. This is done to ensure clear communication and avoid any misunderstandings regarding responsibility for damages.